QUALITY PASSENGER SERVICE IN AIR TRANSPORT AS A FOUNDATION FOR BUILDING LOYALTY TO AIR COMPANIES

Air quality in passenger aircraft

2 Aircraft cabin ventilation In early commercial jet aircraft, passenger cabins were ventilated with 100% outside air. In more recent jet aircraft, approximately 50% of the ventilation air is outside air and the remaining 50% is filtered recirculated cabinair. This development has allowed for fuel savings as well as a supposed improvement in the relative humidity of cabin air. With typical pass...

A model of Air Transport Passenger Incidents and Rights

This paper describes a representation of the legal framework in the air transport passenger's rights domain and the foremost incidents that trigger the top of consumer complaints ranking in the EU. It comprises the development of a small network of three ontologies, formalisation of scenarios, specification of properties and identification of relations. The approach is illustrated by means of a...

Polarization and Hierarchies in Air Passenger Transport in Europe

This paper is aimed at examining the polarization and hierarchies arising in Europe in terms of air transport passengers’ flows and the possible levels of interaction and integration between nodes. In the paper we use Eurostat database of air passengers’ flows between the 27 EU countries as well as between city pairs. In this paper graph theory and network analysis are used, as well as a use of...

A deep courtyard as the best building form for desert climatean introduction to effects of air movement (Case study: Yazd)

Abstract A basic aim of low energy architecture is to create a thermally comfortable internal environment for building occupants whilst consuming the least possible amount of energy. In desert countries this aim is more difficult to achieve since high ambient air temperatures create a barrier to comfort. Traditional building types of these countries, such as courtyard building, have evolved t...

Analysis of Indoor Air Quality and Development of New Air Cleaner for Railroad Passenger Cabin